FAQ

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 6 hours of placement. Please contact us immediately at abayasbyfilsan@gmail.com if you need assistance.

Shipping & Delivery

Q: How long does shipping take?
A: Two week, unless stated as PRE-ORDER.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on the carrier’s website.

Return & Refund Policy

Q: Do you accept returns or offer refunds?
A: All sales are final. We do not accept returns, exchanges, or provide refunds. Please ensure you check product details and sizing before placing an order.

 Sizing

Q: How do I choose the right size?
A: Please refer to our SIZE GUIDE on the product page to find your perfect fit. If you need further assistance, feel free to contact us.

Q: Are your abayas true to size?
A: Yes, our abayas follow standard sizing. However, we recommend checking the size chart before placing an order.

Customs & Import Duties

Orders shipped outside of the US and UK may be subject to customs fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the product price or shipping cost.

General Inquiries

Q: How can I contact customer support?
A: You can reach us at abayasbyfilsan@gmail.com for any inquiries, and we’ll respond as soon as possible.