FAQ

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 6 hours of placement. Please contact us immediately at abayasbyfilsan@gmail.com if you need assistance.

2. Shipping & Delivery

Q: How long does shipping take?
A:Two week, unless stated as PRE-ORDER.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on the carrier’s website.

3. Return & Refund Policy

Q: Do you accept returns or offer refunds?
A: All sales are final. We do not accept returns, exchanges, or provide refunds. Please ensure you check product details and sizing before placing an order.

4. Product & Sizing

Q: How do I choose the right size?
A: Please refer to our SIZE GUIDE on the product page to find your perfect fit. If you need further assistance, feel free to contact us.

Q: Are your abayas true to size?
A: Yes, our abayas follow standard sizing. However, we recommend checking the size chart before placing an order.

5. General Inquiries

Q: How can I contact customer support?
A: You can reach us at abayasbyfilsan@gmail.com for any inquiries, and we’ll respond as soon as possible.